Pivotal Points Advisory LLC

Empowering customer success and tech leaders with the critical insights and skills to achieve their goals

Our Philosophy

We know our clients are capable and accomplished individuals in the demanding environments of customer success and tech. They are ambitious, determined, life-long learners who possess the capacity to evolve and improve their lives. We also know that at times, receiving support from an experienced professional is precisely what’s needed to uncover blind spots and get unstuck. Our coaching services will provide you with the thought partner you need to gain critical insights, develop a strategic plan of action, and make tangible progress towards achieving your goals.

Our Process

We are 100% invested in seeing you succeed and feel empowered in your life and career. Our coaching practice provides a confidential, judgement-free space dedicated to your personal growth and career success. We believe that meaningful and sustainable growth is rooted in a holistic approach:

Goal Setting

Each coaching engagement begins with understanding where you are in your career, what brought you to coaching, what you hope to gain, and why achieving a specific goal is meaningful to you at this moment.

Discovery

Through a combination of active inquiry, assessments, and information-gathering exercises, we uncover key insights that reveal unique strengths, challenges and opportunities for improvement specific to you. Many clients experience "aha" moments in this stage.

Strategic Planning

We co-create a plan to develop the key habit or behavior that will have the greatest impact on achieving your leadership goal. We ensure that any strategies we use align with your strengths, values, and leadership style so that you can grow from a place of confidence and authenticity.

Results

We implement a structured approach to measuring success, utilizing both qualitative and quantitative metrics to track progress towards your goal. Regular check-ins ensure continuous momentum, adaptation as needed, and reinforcement of sustainable leadership behaviors.

Throughout our coaching engagements, you will find that leaning into who you are—your values, beliefs, and strengths—is an essential ingredient for individual growth and organizational success. Each session is designed to empower you with a renewed sense of confidence and greater feeling of autonomy over the direction of your career.

Our Services

1:1 Coaching

Group Coaching

Leadership Development & Training Packages